Adjustment Letter Case Study Assignment Example | Topics and Well Written Essays - 500 words

Adjustment Letter Case Study - Assignment Example Late delivery may adversely affect the stakeholders in case the Hesse decides to withdraw their account. However, their long-term relationship may favour restoration of good will. The letter will address the acceptance of the company to refund the fee of $3200. Acceptance of the return will help address the primary demand of Hesse. It will send an apology due to late delivery and poor communication to the Hesse. It will also include an explanation for failure to pick goods as agreed and provide a future solution in case of similar incidents. The cause of the late delivery resulted from communication failure. Thus, the new quality control measure will make sure of an efficient communication system. Effective communication system will ensure in case of nay changes in company Hesse, and other customers get information. In addition, the service will work even on holiday days to make sure communication flows well. Physical environmental factors. For example, the break in on Coastal Moves resulted to disabled of access cards and loss of company laptops with some access codes. Disabling of access cards gave the company a setback in line of communication. Thus, this will help in justifying an apology to